WHERE IS MY ORDER?

It takes us 1-2 business days to fulfill your order by hand. We ship via USPS, which may occasionally experience scanning delays during transit. While we strive to provide accurate and timely tracking, USPS may not accurately provide visibility of updates.

shipping address updates

If you need to update your shipping address, please contact us within 24 hours of placing your order. We will do our best to accommodate your request.

CANCELLATION

Please contact us within 1 hour of placing your order. We will do our best to accommodate your request.

Refunds & Returns

We hope you love your purchase, but please note that we are unable to offer returns or refunds at this time. If it’s not quite what you envisioned, it might make the perfect gift to brighten someone else’s day. Thank you for understanding and supporting our small business.

lost or stolen packages

We are not responsible for any lost or stolen packages. However, if a package is lost in transit by the carrier, we will make every effort to assist you in locating it. Please reach out to us, and we will work together with the carrier to resolve the issue.

If you have any questions or need more information about shipping and delivery, don’t hesitate to contact us at hello@westlands.us. We’re happy to assist with any inquiries!